Brendan Pitard
Product Manager focused on AI-driven automation and operational workflows.
I enjoy working on products where automation meets messy real-world workflows: where reliability, edge cases and UX matter as much as the core feature, especially in systems trying to automate imperfect processes.
Users don't care about your model. They care about whether it saves them time.
Product Manager & QA Lead
Zippia · Remote (Lisbon / São Paulo / Vancouver)
- Owned the Job Application Assistant (JAA): multi-step automation across ATS (Workday, Greenhouse, Lever, etc.) via Chrome extension. 1,000+ daily active users.
- QA lead: defined test cases, ran manual test cycles across all flows (ATS, Chrome extension, onboarding). Blocked releases on critical bugs; coordinated directly with developers for prioritization and resolution.
- Bug triage: reproduction, qualification, ticket creation and fix validation before closure.
- LLM resume tailoring via prompt engineering, CV/job matching logic, targeted rewriting, evaluation criteria. Interview rate: 2% → 5%.
- Optimized onboarding funnels (CV upload, preference qualification, extension activation). Completion rate: 20%.
- Coordinated engineering, data and marketing teams around roadmap, specs, and A/B tests. Contributed to monetization strategy and advanced modes (autopilot, cloud automation).
Zippia is a US-based career intelligence platform helping job seekers search, tailor and submit applications at scale.
Customer Success Manager
Brasil y Belleza · Barcelona, Spain
- Deployed client satisfaction indicators to improve service quality and reduce costs (delivery, customs, inventory).
- Created and analyzed satisfaction surveys; KPI reporting and tracking.
- B2B partner and prospect development across 3 markets (Portugal, Spain, France).
- End-to-end logistics management from suppliers to invoicing and delivery.
Client Relations Officer
Effia · Saint-Malo, France
- Client relationship management, administrative coordination with notaries, ERP data management.
- Scheduling across billing, disputes and deadlines.
Project Manager
Ibmundi · Rio de Janeiro, Brazil
- End-to-end project management (budget, planning, risk, quality) for an international relations simulator.
- Commercial and academic partnerships with universities, embassies and consulates across Latin America.
Job Application
Assistant
Past · 2024-2025
Zippia · AI-powered job search automation platform
Owned the full product lifecycle: from defining automation specs to QA sign-off before each release. Worked at the intersection of LLM engineering, UX, and operational reliability, balancing speed of iteration with automation stability across multiple ATS integrations.
Mobile web app for gym tracking: log sets and reps, track personal records, manage workout splits and monitor body weight over time.
I wanted a simple way to log workouts without breaking my flow. Most apps were cluttered, paid, or full of ads, which made them frustrating to use mid-session. The goal was to build something I could open during a workout and use instantly.
Open app → Start workout → Follow exercises → Log sets → Finish. The key decision was to remove any planning phase. Most apps assume users prepare in advance. In reality, people open an app mid-session, often between sets, with limited attention.
Instead of navigating manually, users are guided step by step: next exercise pre-selected, previous weights visible, progression suggested. This removes decision fatigue and avoids relying on memory during a workout.
Simplicity vs. flexibility. By removing setup and customization, the app becomes faster but less adaptable for advanced users. I chose speed and consistency over feature depth.
Data persistence was harder than expected. A local-only solution wasn't reliable across sessions. I integrated Google sign-in with Firebase, which solved it but added friction I initially wanted to avoid.
Led end-to-end project management for an international relations simulator (Model UN format) in Rio de Janeiro. Managed budget, planning, risk and quality, and built partnerships with universities, embassies and consulates across Latin America.
There was no accessible Model UN experience in my university or nearby, and existing ones in larger cities were inconsistent. We believed there was demand for a structured, high-quality local simulation.
We focused on building credibility first through partnerships with universities and institutions, instead of trying to scale participation too early.
We initially tried to grow too fast in terms of participants and partnerships, which created operational strain and reduced quality. We had to scale back and focus on fewer, better-executed events.
| Product & Project | Jira, Asana, Trello · Agile / Scrum / Kanban · Roadmap & prioritization · User stories, PRD · A/B testing · Functional QA |
| Data & Analytics | GA4, Looker, Kibana · Funnel & cohort analysis · KPI definition (activation, retention, conversion) · SQL (basic queries) |
| AI / LLM | Prompt engineering · LLM output evaluation · AI-driven personalization · CV/job matching logic · Iterative optimization |
| Tech & Tools | Postman, Studio 3T · API integration & testing · Chrome extensions · Browser automation · Figma · ERP Tryton |
| Languages | French (native) · English (fluent) · Portuguese (fluent) · Spanish (intermediate) |